1. General (1) These General Terms and Conditions (GTC) apply to all offers and services relating to the internet platform www.credo-store.eu. Any terms and conditions of the customer are hereby rejected. (2) Individual contractual agreements take precedence over these General Terms and Conditions. 2. Conclusion of Contract, Storage, Contract Language (1) The product descriptions in the online shop do not yet constitute offers to conclude a purchase contract. Such an offer is only made when the customer places an order by telephone, in writing, or online. The subsequent confirmation of receipt of the order sent by us does not yet constitute acceptance of this offer. The purchase contract is only concluded upon receipt of the order confirmation, the goods, or the shipping confirmation, or, in the case of advance payment, upon receipt of the invoice. The customer is no longer bound by their offer (it expires) if we have not sent them the acceptance declaration within 5 working days (calculated from the date we receive the order). (2) If an acceptance declaration is sent to the customer late, but would have arrived on time under normal circumstances, and the customer should have been aware of this, they must notify us of the delay immediately upon receipt of the declaration, unless they have already done so. If the customer delays sending the notification, the acceptance is deemed not to have been sent late. Otherwise, the late acceptance by us is considered a new offer to conclude a purchase agreement, which the customer can accept by express declaration of acceptance or by taking delivery of the goods. 3. Choice of Law The contractual relationship between the parties to the purchase agreement is governed by the laws of the Federal Republic of Germany. This choice of law excludes the mandatory consumer protection provisions of the country in which the customer has their habitual residence. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded. 4. Prices, Payment, Delivery, Shipping Costs (1) Unless otherwise stated in the seller's offer, the price includes the applicable value-added tax (VAT) at the time of ordering. (2) We offer the following payment options for contracts: I. For deliveries within Germany: Customers ordering from us for the first time can choose between prepayment by bank transfer or PayPal. II. For deliveries abroad: Prepayment by bank transfer or PayPal. III. In addition, collection of goods from our premises against cash payment is possible by prior arrangement (Werenzostr. 3 in 48734 Reken). (3) All items are delivered within Germany. We also ship worldwide. Any delivery restrictions that apply to worldwide shipping are stated in the respective item description. (4) Delivery is made either by DHL, by us, or via a freight forwarding company. (5) Shipping costs can be found under the "www.credo-store.eu" button in the navigation and in the offers. (6) For deliveries to countries outside the European Union, additional costs may be incurred in individual cases, which are beyond our control and must be borne by you. These include, for example, costs for money transfers by credit institutions (e.g., transfer fees, exchange rate fees) or import duties and taxes (e.g., customs duties). Please contact the relevant authorities (e.g., customs offices) to inquire about the expected customs duties. 5. Distance Selling Information The description of the goods can be found in the online presentation at www.credo-store.eu. Information about your statutory right of withdrawal as a consumer, exceptions to the right of withdrawal, its premature expiry, the withdrawal form, and the consequences of withdrawal, e.g., return shipping costs and compensation for diminished value, can be found under the menu item "Cancellation Policy". We do not provide customer services, in particular no after-sales service, and we do not offer any warranties. There is no out-of-court complaint or redress procedure to which we are subject. All further information about our company, our products and services, and the purchase process can be found on our website. 6. Information on Electronic Commerce (1) Technical Steps for Concluding a Contract The customer can place the selected item(s) in the virtual shopping cart by clicking the "Add to Cart" button. The customer can open the shopping cart at any time by clicking the corresponding button and make changes. From the shopping cart, the customer proceeds to the checkout page by clicking the "Checkout" button, where they will be asked to enter their personal data or, if they are already registered with us, to the login area. The customer then selects the payment method and shipping method before proceeding to the order summary page. Here, the customer can review all order details and make changes or adjustments (for example, by clicking the "Edit" link or using the "Back" function of their internet browser) or cancel the order (e.g., by closing the browser window). The order process is only completed by clicking the "Buy Now" button. (2) Saving/Printing the Contract Text: The customer can save the contract text by using their browser's "Save As" function to save the relevant web page to their computer. They can also print the contract text using their browser's print function. We also save the contract texts and will make them available to the customer upon request via email or post. (3) Language: The only language available for concluding the contract is German. (4) Code of Conduct: We are not subject to any specific code of conduct (set of rules). 7. Warranty: There is a statutory warranty for defects in goods. The warranty period for defects in new goods is 24 months, in accordance with statutory regulations. For used goods, the warranty period is 12 months. The warranty period begins upon delivery of the goods to the buyer. However, the regular limitation period of 3 years remains in effect, beginning at the end of the year in which 1. the claim arose and 2. the creditor became aware, or should have become aware without gross negligence, of the circumstances giving rise to the claim and the identity of the debtor. This does not apply if the claim concerns liability for damages resulting from injury to life, body, or health caused by a negligent or intentional breach of duty on my part or on the part of one of my agents; if the claim concerns liability for other damages caused by an intentional or grossly negligent breach of duty on my part or on the part of one of my agents; or if the claim concerns liability for fraudulently concealed defects, claims arising from guarantees, or liability under mandatory statutory provisions, such as the Product Liability Act. The two-year limitation period for recourse claims pursuant to Sections 478 and 479 of the German Civil Code (BGB) remains unaffected. The warranty does not cover normal wear and tear. 8. Retention of Title 1. We retain title to the delivered goods until receipt of all payments due under the purchase agreement. If the buyer fails to fulfill their contractual obligations, particularly in the case of default in payment, we are entitled to demand the return of the delivered goods; in this case, the buyer is obligated to return the goods. 2. The buyer is obligated to notify us immediately of any attachments or other third-party actions or attempted actions concerning the purchased goods so that we can exercise our rights under the retention of title. 9. Transport Damage (1) If goods are delivered with obvious transport damage, please report such damage immediately to the delivery person and contact us as soon as possible. (2) Failure to submit a complaint or contact us will have no effect on your statutory warranty rights. However, it will help us to assert our own claims against the carrier or the transport insurer. 10. Copyright Notice The photos and texts posted on our website are protected by copyright. Unauthorized copying and publication thereof (even in part) will be prosecuted under criminal and civil law pursuant to Section 97 of the German Copyright Act (UrhG). 11. Place of Jurisdiction For all mutual claims between the contracting parties, our company headquarters in Reken, Germany, is agreed as the place of performance and jurisdiction, provided that the contracting parties are merchants, legal entities under public law, or special funds under public law. Borken, Germany, is also agreed as the place of performance and jurisdiction if the customer does not have a general place of jurisdiction within Germany. 12. Severability Clause Should individual provisions of the contract with the customer, including these Terms and Conditions, be or become wholly or partially invalid, or should the agreements contain a gap, the validity of the remaining provisions shall not be affected. _______________________________________________________________________________________________________________ The European Commission provides a platform for online dispute resolution (ODR). The link is http://ec.europa.eu/consumers/odr
